- Departments
- Utility Billing & Water Department
Utility Billing & Water Department
Overview
The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington. We are currently in the process of transitioning utility billing and customer service from MuniBilling to the City of Arlington. Customers will not be able to make payments via MuniBilling at this time. Watch for your new account number on the first City of Arlington Water Utilities invoice. Find out more here.
DISCONNECTION (CUT-OFF) NOTICE
If you have received a cut-off notice and your account is scheduled to be disconnected, you MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 1-877-416-2220 or email water@arlingtontx.gov.
I Need To...
- Pay My Bill
- View My Usage Information
- Establish New Service
- Cancel or Transfer Service
Call 817-985-2120 - Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
Call 817-222-2221 - Report a Water or Wastewater (Sewer) Service Issue
Call 817-275-5931 - Report an Emergency Water or Wastewater (Sewer) Issue
(e.g., water main break, water leak, sewer overflow, or water contamination)
Call 24-Hour Emergency Service 817-459-5900
Service Line Warranties of America (SLWA)
With the support and endorsement of the National League of Cities (NLC), the Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), is currently available to Kennedale residents. Find out more at the NLC blog.
CONTACT US
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Utility Billing Customer Service
Arlington Water Utilities
(e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
817-985-2120
View Usage and Account Info
Email Arlington Water Utilities
Payment by Phone
817-985-2120
Payment Online
cityofkennedale.com/billpay
Payment by Mail
Checks or money orders (payable to ‘City of Arlington Utilities’) should be sent to:
Arlington Water Utilities
PO Box 90020
Arlington, TX 76004-3020
Physical Location
Kennedale City Hall
405 Municipal Drive
Kennedale, TX 76060
817-985-2120
817-478-4309 (fax)
Monday – Friday
8:00 a.m. to 5:00 p.m.
THIS FACILITY IS CURRENTLY CLOSED TO THE PUBLIC.
Staff will be answering phones and responding to emails during normal business hours. Visit www.cityofkennedale.com/covid19 for full details.
Water/Sewer Service
City of Arlington
817-275-5931
Submit Your Request Online
Email Arlington Water
(Non-Emergency Reports Only)24-Hour Emergency Service
817-459-5900
(e.g. water main break, water leak, sewer overflow, or water contamination)
Trash/Recycling Service
Waste Connections
817-222-2221
Stormwater Management
Email Dennis Brown
817-985-2170
Backflow and Waste Hauling
Backflow
Liquid Waste Hauling
Email Catherine Pica
817-459-5902
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Physical Address
405 Municipal Drive
Kennedale, TX 76060
THIS FACILITY IS CURRENTLY CLOSED TO THE PUBLIC.
Staff will be answering phones and responding to emails during normal business hours. Visit www.cityofkennedale.com/covid19 for full details.
Hours
Monday – Friday
8:00 a.m. to 5:00 p.m.