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Utility Billing & Water Department
Avoid Water Service Interruption with Payment Plan
Beginning March 31, 2021, delinquency-related water service disconnections will resume for those Kennedale customers who have past due balances but do not have approved payment plans in place. Disconnections have been paused since early 2020 to help customers facing COVID-19 related hardships.
If your bill is past due but you do not yet have an approved payment plan in place, please call 817-985-2120 to establish one before Wednesday, March 31. Customers whose accounts are disconnected for delinquency will incur additional fees. If your utility account is more than thirty (30) days past due (without an approved payment plan), a service termination warning will be sent to your mailing address during the coming weeks. Please visit Arlingtontx.gov/KnowYourH2O to see payment options.
If you need financial assistance with your utility bill, one of the following may be able to help:
Overview
The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington.
NOTICE: Utility billing and customer service has been transferred from MuniBilling to the City of Arlington. Look for your new account number on the first Arlington Water Utilities invoice (which should have arrived on or about February 8). Find out more here.
DISCONNECTION (CUT-OFF) NOTICE
If you have received a cut-off notice and your account is scheduled to be disconnected, you MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 817-985-2120 or email water@arlingtontx.gov.
I Need To...
- Pay My Bill
- View My Usage Information
- Establish New Service
- Cancel or Transfer Service
Call 817-985-2120 - Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
Call 817-222-2221 - Report a Water or Wastewater (Sewer) Service Issue
Call 817-275-5931 - Report an Emergency Water or Wastewater (Sewer) Issue
(e.g., water main break, water leak, sewer overflow, or water contamination)
Call 24-Hour Emergency Service 817-459-5900
Service Line Warranties of America (SLWA)
With the support and endorsement of the National League of Cities (NLC), the Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), is currently available to Kennedale residents. Find out more at the NLC blog.
CONTACT US
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Utility Billing Customer Service
Arlington Water Utilities
(e.g., billing and payment questions; new service, transfer, or cancellation; or usage data)
817-985-2120
Email Customer Care
View Usage and Account Info
Payment by Phone
817-985-2120
Payment Online
ArlingtonTX.gov/KnowYourH2O
Payment by Mail
Checks or money orders (payable to ‘City of Arlington Utilities’) should be sent to:
Arlington Water Utilities
PO Box 90020
Arlington, TX 76004-3020
Payment Dropboxes
There is a 24-hour dropbox in the entryway of City Hall (405 Municipal Drive) and at 1100 SW Green Oaks Boulevard (look for a red arrow on the exterior wall). You are advised against leaving cash in a dropbox.
Payment In-Person or via Kiosk (24/7)
1100 SW Green Oaks Boulevard
101 W. Abram Street
In-Person Hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays)
Physical Location
Kennedale City Hall
405 Municipal Drive
Kennedale, TX 76060
817-985-2120
817-478-4309 (fax)
Monday – Friday
8:00 a.m. to 5:00 p.m.
Water/Sewer Service
City of Arlington
817-275-5931
Submit Your Request Online
Email Arlington Water
(Non-Emergency Reports Only)24-Hour Emergency Service
817-459-5900
(e.g. water main break, water leak, sewer overflow, or water contamination)
Trash/Recycling Service
Waste Connections
817-222-2221
Stormwater Management
Email Dennis Brown
817-985-2170
Backflow and Waste Hauling
Backflow
Liquid Waste Hauling
Email Catherine Pica
817-459-5902
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Physical Address
405 Municipal Drive
Kennedale, TX 76060
Hours
Monday – Friday
8:00 a.m. to 5:00 p.m.