- Utility Billing & Water Department
Utility Billing & Water Department
The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington. Utility billing and customer service are provided by MuniBilling.
DISCONNECTION (CUT-OFF) NOTICE
If you have received a cut-off notice and your account is scheduled to be disconnected, you MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 1-877-416-2220 or email firstname.lastname@example.org.
I Need To...
- Pay My Bill
- View My Usage Information
- Establish New Service
- Cancel or Transfer Service
- Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
- Report a Water or Wastewater (Sewer) Service Issue
- Report an Emergency Water or Wastewater (Sewer) Issue
(e.g., water main break, water leak, sewer overflow, or water contamination)
Call 24-Hour Emergency Service 817-459-5900
Customers have now received their final invoice from FATHOM (for November usage). Beginning Friday, December 13, 2019, utility billing and customer service will temporarily be provided by MuniBilling.
**The only changes at this time will be the payment address and payment options.**
All future payments should be sent to: MuniBilling (made payable to 'City of Kennedale') at 415 Pisgah Church Road, Suite 374, Greensboro, NC 27455. As always, payments can be made in-person at Kennedale City Hall (405 Municipal Drive) via cash, check, or money order during normal business hours. After hours, checks or money orders can be left in the dropbox in the front entryway of City Hall. Payments via credit or debit cards will not be available immediately but will be made available as soon as possible.
For full details, please visit www.cityofkennedale.com/billing (which will be updated with additional information as it becomes available). You can also call 1-877-416-2220 or email email@example.com.
We apologize for these inconveniences and appreciate your patience throughout this transition.