If your account is scheduled to be disconnected, you MUST make your payment either at City Hall (405 Municipal Drive) or by calling: 817-985-2120 or 1-855-203-1318 (toll-free). Making a payment via another method, including online or at the kiosk, may not prevent disconnection. Under certain circumstances, payment arrangements can be made. There are also several organizations listed in our Resource Directory that sometimes offer assistance with utility bills.
Sign up to receive your monthly utility bills via email by visiting the Customer Service Portal or calling 817-985-2120 or 1-855-203-1318.
Please be aware that if you choose to receive electronic statements via email, you will no longer receive a bill in the mail, but will still be responsible for submitting payment before the due date.
The Utility Billing Department provides customer service; bills and collects for water, sewer, trash, and stormwater in a timely and accurate manner; assists with service requests; and provides information related to billing and services. The department also acts as a collection point for monies received by other city departments.
Duties and responsibilities of the Utility Billing Department include:
Recently, the City of Kennedale Utility Billing Department mailed notices to customers offering them the option to protect the personal information associated with their accounts. Because cities are subject to the Texas Public Information Act — and the utility is owned and operated by the City — requests can be made for information that could potentially include customers' personal information. Because of this, the City is providing all utility customers with the opportunity to protect their private information by completing this form. By marking the boxes and returning the form, you are merely exercising the rights afforded to you by state law to request that — if the City receives a request for utility-related information — the information provided will not include your personal information (address, telephone number, and social security number) and/or your consumption and billing information.
Under state law, a public utility is allowed to charge a one-time administrative fee for the staff time necessary to notate and carry out the privacy preferences for each account. After discussion, staff felt that there should be no fee attached to this service, which is why you see a stated fee of $0.00 on the form. The purpose of this form is only to protect your privacy and will have no direct impact on your monthly billing, overall water rates, or the ability to perform a comprehensive rate study.
Download the Request for Confidentiality of Information Maintained by the City of Kennedale Utilities Department Form (PDF). If you have any questions, please call 817-985-2122.