Pay My Bill


If you account is scheduled to be disconnected today, you MUST make your payment either in person at City Hall or by calling 817-985-2120 or 1-855-203-1318 (toll-free) and speaking with a customer service representative. Making a payment via another method, including online, may not prevent disconnection.

water shutoff notice
Pay My Bill Online*
Download the GW Fathom App on iTunes or Google Play
Payment Options
METHOD   PAYMENT OPTIONS WHERE HOURS OF OPERATION
Online*   Check**, Visa, MasterCard, AmEx, Discover, ACH Bank
Customer Service Portal*
24/7
Mail   Check**, Money Order, ACH Bank
PO Box 52747
Phoenix, AZ 85072
24/7

In Person at City Hall   Cash, Check**, Money Order, Visa, MasterCard, AmEx, Discover
405 Municipal Drive
Kennedale, TX 76060
Monday - Friday
8:00 a.m. to 5:00 p.m.
Phone   Check**, Visa, MasterCard, AmEx, Discover, ACH Bank
817-985-2120
1-855-203-1318 (toll-free)
Live Representative: 
Monday - Friday

8:00 a.m. to 5:00 p.m.
Automated System: 24/7
Kiosk   Cash, Check**, AmEx, Discover, Visa, MasterCard Main Foyer
405 Municipal Drive
Kennedale, TX 7606
24/7

ACH Bank Draft
This free service allows the city to automatically debit your bank account. To enroll, call 817-985-2120 or 1-855-203-1318 (toll-free), visit the Customer Service Portal*, or complete an ACH Bank Draft Request Form and mail or fax it to the address/fax number on the form. Bank draft requests will not be accepted via any other method. 

Credit Card Draft
Enroll for automatic credit card payments by contacting our Customer Care Team toll-free at 1-855-203-1318, Monday through Friday, 8 am to 5 pm.

Late & Partial Payments
Utility bills are due in full by the date printed on your statement. Any account with a balance after the due date will incur a 10% penalty and is subject to discontinuation of water service 7 days after cut-off notices are processed. You can make a payment in any amount, but be aware that your account will still be subject to disconnection and/or penalties if a balance remains.

Payment Arrangement
Should you have a large balance or a financial hardship, you may request an extended due date by calling 817-985-2120 or 1-855-203-1318 (toll-free). Payment arrangement requests will not be accepted via any other method. In order to avoid disconnection, payment arrangements must be made no later than 5 p.m. the day before your scheduled disconnection date.

Leak Adjustment
If an unusually large volume of water is charged to your utility bill due to a leak, you may request an adjustment once the leak is repaired. Complete the Leak Adjustment Request Form, and deliver it to the Utility Billing Department in City Hall (405 Municipal Drive) or mail/fax it to the address/number provided on the form. Adjustment requests will not be accepted via any other method. When faxing the form, it is recommended that you call to verify the request has been received and approved.


The City of Kennedale's convenient and secure Online Customer Service Portal for utility payments may be used to complete water/sewer/trash payments. Online payments are generally processed on the next business day. It is your responsibility to ensure that payments are made in sufficient time to meet required deadlines. The City of Kennedale makes no guarantees, promises, or warranties, regarding the accuracy of the information provided in this site. There is no guarantee this online payment service will show all of your unpaid utility bills. Use of this service to submit the City of Kennedale and the processor of electronic payments assume no responsibility for data entered by the service users. Payments completed online will be processed by the City of Kennedale within 24 hours after notification is received.

** When you pay your bill by check, you authorize the City of Kennedale to electronically process your check, which means your checking account may be debited the same day we receive the check, and it will not be returned with your checking account statement. If someone other than you or a bill paying service pays your bill, you must notify them of this policy. Electronic check conversion is simply a process where your paper check is converted to an electronic payment from your account. Your check is copied and stored, and the original check is destroyed. In most cases, your payment will show as an ACH or electronic debit. For more information regarding this process, visit the Federal Reserve or http://electronicpayments.org.