If your account is scheduled to be disconnected, payment MUST be made either at City Hall (405 Municipal Drive) or by calling 817-985-2120 or 1-855-203-1318 (toll-free). Payment via any other method (e.g., online or at the kiosk) may not be processed quickly enough to prevent disconnection. Under certain circumstances, payment arrangements can be made. There are also several organizations listed in the Resource Directory that sometimes offer assistance with utility bills
Utility Bill Payment Options
|METHOD||PAYMENT OPTIONS||WHERE||HOURS OF OPERATION|
|Online*||Check**, Bank Draft, AmEx, Discover, Visa, or MasterCard||Customer Service Portal* If you are scheduled for disconnection today, please call 817-985-2120 or 1-855-203-1318.||24/7|
|Check** or Money Order|
(Do not send cash via mail)
|PO Box 52747|
Phoenix, AZ 85072
|Kiosk||Cash, Check**, AmEx, Discover, Visa, MasterCard||Main Foyer in City Hall|
405 Municipal Drive
If you are scheduled for disconnection today, please call 817-985-2120 or 1-855-203-1318.
at City Hall
|Cash, Check**, Money Order, AmEx, Discover, Visa, or MasterCard||405 Municipal Drive|
Kennedale, TX 76060
|Monday - Friday|
8:00 a.m. to 5:00 p.m.
|Phone||Check**, Bank Draft, AmEx, Discover, Visa, or MasterCard||817-985-2120|
1-855-203-1318 (toll-free) If you are scheduled for disconnection today, this is the best way to make your payment. You can also visit the Customer Service window at City Hall.
|Live Representative: Monday - Friday|
8:00 a.m. to 5:00 p.m.
Automated System: 24/7
ACH Bank Draft
This free service allows the city to automatically debit your bank account. To enroll, call 817-985-2120 or 1-855-203-1318 (toll-free), visit the Customer Service Portal*, or complete an ACH Bank Draft Request Form and mail or fax it to the address/fax number on the form. Bank draft requests will not be accepted via any other method.
Credit Card Draft
Enroll for automatic credit card payments by contacting our Customer Care Team toll-free at 1-855-203-1318, Monday through Friday, 8 am to 5 pm.
Late & Partial Payments
Utility bills are due in full by the date printed on your statement. Any account with a balance after the due date will incur a 10% penalty and is subject to discontinuation of water service 7 (seven) days after cut-off notices are processed. You can make a payment in any amount, but be aware that your account will still be subject to disconnection and/or penalties if a balance remains.
Should you have a large balance or a financial hardship, you may request an extended due date by calling 817-985-2120 or 1-855-203-1318 (toll-free). Payment arrangement requests will not be accepted via any other method. In order to avoid disconnection, payment arrangements must be made no later than 5 p.m. the day before your scheduled disconnection date.
If an unusually large volume of water is charged to your utility bill due to a leak, you may request an adjustment once the leak is repaired. Complete the Leak Adjustment Request Form, and deliver it to the Utility Billing Department in City Hall (405 Municipal Drive) or mail/fax it to the address/number provided on the form. Adjustment requests will not be accepted via any other method. When faxing the form, it is recommended that you call to verify the request has been received and approved. Forms must be received within 90 (ninety) days of the completed repairs.
*The City of Kennedale's convenient and secure Online Customer Service Portal for utility payments may be used to complete water/sewer/trash/recycling payments. Online payments are generally processed on the following business day. It is your responsibility to ensure that payments are made in sufficient time to meet required deadlines. The City of Kennedale makes no guarantees, promises, or warranties, regarding the accuracy of the information provided on this site. There is no guarantee that this online payment service will show all of your unpaid utility bills. The City of Kennedale and the processor of electronic payments assume no responsibility for data entered by service users. Payments completed online will be processed by the City of Kennedale within 24 (twenty-four) hours after notification of payment is received.
**When you pay your bill by check, you authorize the City of Kennedale to electronically process your check, which means your checking account may be debited the same day we receive the check, and it will not be returned with your checking account statement. If someone other than you or a bill paying service pays your bill, you must notify them of this policy. Electronic check conversion is simply a process where your paper check is converted to an electronic payment from your account. Your check is copied and stored, and the original check is destroyed. In most cases, your payment will show as an ACH or electronic debit. For more information regarding this process, visit the Federal Reserve or http://electronicpayments.org.