Water and Wastewater

Reading Your Monthly Utility Bill

Water and Sewer Rates

The current water and wastewater (sewer) rates (PDF) were adopted by City Council on September 17, 2018. Note: Each March, your bill reflects a new sewer average based on your individual usage for the three-month period from the November meter read to the February meter read.

Garbage and Recycling Service

ServiceCost Per Month
Residential Garbage Service (Wednesdays and Saturdays)$9.62
Curbside Non-Sort Recycling (Wednesdays)$3.90
Total Monthly Charge$13.52





Storm Water Utility Rates

Learn more about the Stormwater Program

Type of AccountCost Per Month
Residential$3.50
Religious Organization$3.50
Non-Residential$1.26 per 1,000 square feet of impervious* area

*Impervious surfaces do not absorb water (e.g., roofs, pavement, concrete, gravel)

Leak Adjustments

If a leak results in an unusually high utility bill, you may request an adjustment following repair. Leak Adjustment Requests must be received within 90 (ninety) days of the completed repairs.

Establishing New Water Service or Obtaining a Meter for Construction, Fire Hydrants, Gas Wells, or other Purposes

Find out how to establish new service.

Discounts

Tax exemptions are not available. Low-income senior households or permanently disabled customers may be eligible for discounted rates (PDF). To apply for a discount on the residential water and sewer portion of your utility bill, you must fall into one of the following categories and meet the requirements as defined in the Code of Ordinances (summarized below):

Senior Citizen (Income Restrictions)

  • Age sixty (60) or older;
  • Present proof of residency via valid driver's license (or State-Issued ID) and a current electric bill; AND
  • Present proof of annual household income not to exceed $32,000

Disabled

  • Verifiable disability; AND
  • Present proof of residency via valid driver's license (or State-Issued ID) and a current electric bill.

Complete a Credit Affidavit Application (PDF) and mail or fax it to the address or number provided on the form. Should a qualified recipient pass away, the surviving spouse will continue to receive the discount until the end of the current fiscal year (September 30).

Collections

Closed accounts with outstanding final balances are sent to Valley Collection Services. Once an account status has been changed to "Collection Agency", the customer must make payment directly to Valley Collection Services either online at the Valley Collection Service website or by calling 1-632-931-4325.