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The original item was published from 12/12/2019 8:16:00 AM to 1/7/2020 2:09:09 PM.

News Flash

Roundabout Kennedale

Posted on: December 10, 2019

[ARCHIVED] Utility Billing Customer Service Update

UB Customer Service Update

  • Please send all future payments to: ‘MuniBilling’ at 415 Pisgah Church Road, Suite 374, Greensboro, NC 27455
  • Call 1-877-416-2220 for Billing Questions
  • Call 817-275-5931 for Water and Sewer Service Issues Other than Billing

Customers have now received their final invoice from FATHOM (for November usage). Beginning Friday, December 13, 2019, utility billing and customer service will temporarily be provided by MuniBilling. The only changes at this time will be the payment address and payment options.

All future payments should be sent to: ‘MuniBilling’ at 415 Pisgah Church Road, Suite 374, Greensboro, NC 27455. As always, payments can be made in-person at Kennedale City Hall (405 Municipal Drive) via cash, check, or money order during normal business hours. After hours, checks or money orders can be left in the dropbox in the front entryway of City Hall. Payments via credit or debit cards will not be available immediately but will be made available as soon as possible.

For full details, please visit (which will be updated with additional information as it becomes available). If you have any questions that are not answered at, please post them below and staff will respond beginning Wednesday, December 11. You can also call 1-877-416-2220 or email

We apologize for these inconveniences and appreciate your patience throughout this transition.

NOTE: This post has been updated because it originally stated an incorrect phone number. The correct number is 1-877-416-2220. We apologize for the mistake.

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