Utility Billing & Water Department

Trash Collection Update


February 20, 2021 |  11:00 a.m.

Boil Water Notice Lifted: **Kennedale Customers no Longer Need to Boil Water Before Consumption**

The City of Kennedale rescinds a Boil Water Notice issued on Wednesday, February 17, 2021, due to power outages contributing to a sudden drop in system pressure. The necessary corrective actions and testing have now been completed and water can again be used and consumed without boiling first.  

You should flush ice makers, water dispensers, etc. for 3 to 5 minutes prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that no contaminated water remains in your pipes. To flush automatic ice makers, allow them to run for one hour, discard all resulting ice and wash and sanitize the bin area(s). 

Flushing or emptying your hot water is not necessary. If you have not been home or your plumbing has been damaged and repaired, it is a good idea to flush your faucets for 2 minutes. For those who have been in their home using water as usual, flushing is not required. 

On February 17, 2021, the Texas Commission on Environmental Quality required the City of Kennedale public water system, (TX2200017), to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. 

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today, February 20, 2021. 

If you have questions concerning this matter, you may contact 817-985-2120.


The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington. 

NOTICE: Utility billing and customer service has been transferred from MuniBilling to the City of Arlington. Look for your new account number on the first Arlington Water Utilities invoice (which should have arrived on or about February 8). Find out more here.


If you have received a cut-off notice and your account is scheduled to be disconnectedyou MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 817-985-2120 or email water@arlingtontx.gov.

I Need To...

  • Pay My Bill
  • View My Usage Information
  • Establish New Service
  • Cancel or Transfer Service
    Call 817-985-2120
  • Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
    Call 817-222-2221
  • Report a  Water or Wastewater (Sewer) Service Issue
    Call 817-275-5931
  • Report an Emergency Water or Wastewater (Sewer) Issue
    (e.g., water main break, water leak, sewer overflow, or water contamination)
    Call 24-Hour Emergency Service 817-459-5900

Service Line Warranties of America (SLWA)

With the support and endorsement of the National League of Cities (NLC), the Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), is currently available to Kennedale residents. Find out more at the NLC blog.