Utility Billing & Water Department


The Utility Billing Department coordinates invoicing and customer service for your combined utility bill, which offers customers the convenience of paying for all City utility services (water, sewer, trash, recycling, and stormwater management) via a single monthly invoice. The City of Kennedale’s water and wastewater utility system is maintained and operated by the City of Arlington. 

NOTICE: We are currently in the process of transitioning utility billing and customer service from MuniBilling to the City of Arlington. Customers will not be able to make payments via MuniBilling at this time. Please hold payments until you have received your first invoice from the City of Arlington. Until then, you will not be able to set up an account on the Arlington Water Utilities site. We understand you may have a payment that is past due or due soon. Rest assured that service is not being cut off and no late fees will be assessed during this transition. Watch for your new account number on the first Arlington Water Utilities invoice (which should arrive on or about February 8). Find out more here.


If you have received a cut-off notice and your account is scheduled to be disconnectedyou MUST make your payment in-person at City Hall (405 Municipal Drive). Payments via other methods may not prevent service interruption. If you have questions about your utility bill, please call 817-985-2120 or email water@arlingtontx.gov.

I Need To...

  • Pay My Bill
  • View My Usage Information
  • Establish New Service
  • Cancel or Transfer Service
    Call 817-985-2120
  • Request Bulky Trash Pickup or Report a Trash or Recycling Service Issue
    Call 817-222-2221
  • Report a  Water or Wastewater (Sewer) Service Issue
    Call 817-275-5931
  • Report an Emergency Water or Wastewater (Sewer) Issue
    (e.g., water main break, water leak, sewer overflow, or water contamination)
    Call 24-Hour Emergency Service 817-459-5900

Service Line Warranties of America (SLWA)

With the support and endorsement of the National League of Cities (NLC), the Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), is currently available to Kennedale residents. Find out more at the NLC blog.